Dedicated Reactive Service

Dedicated Reactive Service

In addition to its Planned Preventive Maintenance service, Ambient offers a contractually-based Dedicated Reactive Maintenance service which is designed to ensure a 24 hour year round level of response in the event of equipment failure.

Once notification of the nature, location and any system fault codes have been received, Ambient’s Service Coordinator will establish the urgency of the breakdown and give instructions to the most suitable Ambient engineer to attend. Their ETA will also be advised.

The engineer that attends site will carry out diagnostics to establish the nature of fault and the most appropriate remedial action – if no fault code is available, basic checks such as filter blockages will be made first.

Once the engineer has established the nature of the problem, repairs are undertaken or details issued to Ambient who will quote for further works, which will then be issued to the client for acceptance.

Specialist Maintenance and Repair

Ambient is particularly experienced in providing maintenance and repair services to the following sectors. In all cases, risk assessments and method statements (RAMS) specific to each site are produced and submitted for approval prior to Ambient’s engineers commencing work.

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